Nairobi Water’s USSD code is currently unavailable.

Nairobi City Water and Sewerage Company has announced a temporary interruption of its *888# USSD service.

In a post on X, Nairobi Water advises customers to access their water bills via the online portal at https://portal.nairobiwater.co.ke/.

The online portal allows customers to download their bills for easy viewing and record-keeping.

Nairobi Water has stated that new users must first register an account to access the portal. The steps are as follows:

  1. Visit https://portal.nairobiwater.co.ke/.
  2. Go to the customer service menu.
  3. Click on “Self-care Portal Login”.
  4. Enter your phone number and email address.
  5. Add and confirm your password.
  6. Click to register.

Users should use the OTP sent to their email and phone number to verify the login.

After verification, log in to the portal with your username and password.

Finally, add your account to view bills and statements.

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